Data Deletion

1.If you run a business on Yapp

You have three ways to remove your data, and you can use them yourself at any time:

• Disconnect WhatsApp — in the app, go to Settings → Disconnect. This stops sending and receiving on your number, removes Yapp from your WhatsApp Business Account, and permanently deletes the stored access token and credentials. Your chat history is kept until you delete the account (below), and you can reconnect at any time.
• Delete your account and all data — email [email protected] from your account email address and ask us to delete your workspace. We permanently delete everything we hold for you — all conversations, messages, media, and account details — and confirm by email, normally within 30 days.
• If you installed Yapp through Shopify — simply uninstalling the app triggers automatic deletion of your Yapp workspace and all its data (via Shopify's shop redaction process, about 48 hours after uninstall). No email needed.

2.If you messaged a business that uses Yapp

If you are a customer who chatted with a business over WhatsApp, those conversations belong to that business — they decide why and how that data is used (they are the "responsible party" under POPIA), and Yapp only processes it on their behalf.

• Contact the business directly to ask them to delete your conversation, or
• Email us at [email protected] and we will pass your request on to the business and help where we can.

3.What happens and when

• Disconnecting and Shopify-uninstall deletions are automatic and immediate (Shopify redaction completes ~48 hours after uninstall).
• Email deletion requests are actioned and confirmed normally within 30 days.
• Some information may be retained for a limited period only where the law requires it (for example, billing records for tax purposes).

4.Contact

For any deletion request or question, email our Information Officer at [email protected]. You can also read our full Privacy Policy, or contact the Information Regulator (South Africa) at inforegulator.org.za.