🏬
One number, every branch
Customers pick a branch from a simple WhatsApp menu, and the chat routes straight to that team's inbox.
Built in South Africa for multi-branch retail
One WhatsApp number.
Your whole team.
Yapp is a shared WhatsApp inbox. Customers message you, pick a branch, and the right team replies from one dashboard — while management sees everything. Get your staff off their personal phones for good.
No card required · R399/month after trial · cancel anytime
Unlimitedbranches & agents
Onebusiness number
R0WhatsApp message cost*
POPIAfriendly by design
Why Yapp
Everything moves to one place you control
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Management oversight
Supervisors and the owner see every conversation across all branches. Agents only see their own.
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Off personal WhatsApp
Conversations and customers live with the business — not on a staff member's phone when they leave.
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Transfer & reassign
Wrong branch? Move a chat to the right team in one click, with a note kept on the record.
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Lives on your POS
Install Yapp as an app right on your counter PC — it's a PWA, so there's nothing to download from a store.
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Customer-initiated = free
Yapp is built around service chats. When customers message you first, WhatsApp messaging costs you nothing.*
How it works
Live in minutes, not weeks
- 1
Customer messages your number
One business WhatsApp number, shared by your whole team.
- 2
They pick a branch
A quick menu — "press 1 for Sandton, 2 for Durban" — routes them to the right team.
- 3
Your team replies from one dashboard
Each branch handles its chats; management keeps an eye on everything.
Pricing
One flat price. No per-user games.
Standard
R399/month
Unlimited branches & agents · 30-day free trial
Start free trialNo card to start. Cancel anytime.
- Unlimited branches & agents
- One shared WhatsApp business number
- Branch routing menu
- Management oversight across all branches
- Transfer & reassign between branches
- Installable on your POS (PWA)
- POPIA-friendly central record
*WhatsApp's customer-initiated "service" conversations are free under Meta's pricing. Business-initiated template messages may carry Meta fees.
FAQ
Questions, answered
Do I need a separate WhatsApp number?
You'll use one dedicated WhatsApp Business number for Yapp. It can't be logged into the normal WhatsApp app at the same time, so it should be a number that isn't someone's personal WhatsApp.
How is this different from WhatsApp on a phone?
Instead of one person on one phone, your whole team shares one number from a dashboard — with routing to the right branch and management oversight. Nothing walks out the door when a staff member leaves.
Does it work for multiple branches?
Yes — that's the whole point. Customers pick a branch from a menu, each branch only sees its own chats, and head office sees everything.
What does it cost?
R399/month for unlimited branches and agents, with a 30-day free trial and no per-user fees.
Can agents see each other's chats?
No. A branch only sees conversations routed to it. Supervisors and the owner can see across all branches.
Is it POPIA-friendly?
Conversations are stored centrally under the business with role-based access, so staff only see what they should and the company keeps a complete record.
Get your team off personal WhatsApp.
Start your 30-day free trial today — no card required.
Create your free account